First Name: Last Name: Email:

Sales Leads

Sales Leads

Categories Uncategorized
Sales Leads: 2015 is supposed to be another record year for many industrial manufacturers and distributors. But with all of the competitors out there, how can you maximize the efforts of your sales team? Don't waste time with generic lists of irrelevant email addresses and names of ...
More...
Read more →
Customer Intelligence for the Steel Industry

Customer Intelligence for the Steel Industry

In the Steel distribution and manufacturing industry, it is now more important than ever to focus your efforts on customers that will yield real profit. The competitive landscape is fierce, whether you are a Steel Service Center, Master Distributor, or even a Steel Mill. More and more distributors ...
More...
Read more →
Press Release: Garo Artinian joins BAI

Press Release: Garo Artinian joins BAI

Categories Uncategorized
 Garo Artinian joins BAI to lead new operational consulting divisionPalm Beach Gardens, FL February 10, 2014:  In a new initiative to offer operational consulting services to our industry clients, Mr. Garo Artinian has joined Business Answers International as ...
More...
Read more →
Customer Satisfaction Surveys Hold the Data: Quality/Profitability

Customer Satisfaction Surveys Hold the Data: Quality/Profitability

While quality is always the primary focus in manufacturing improvements, profitability of the company is still the purpose of the company’s existence. If you’re like most manufacturers, you routinely receive feedback from customers when they are not happy. These can be important improvements to ...
More...
Read more →
4 steps to achieving customer loyalty

4 steps to achieving customer loyalty

4 steps to achieving customer loyalty can be outlined with a simple methodology.  In the world of Customer Satisfaction Surveys, it is all too easy to get caught up in only one or some of the 4 segments.  However, understanding where each segment fits into the ultimate goal of achieving customer l ...
More...
Read more →
Bias in customer satisfaction surveys: Top 3 ways to avoid

Bias in customer satisfaction surveys: Top 3 ways to avoid

 When developing and delivering your surveys, keep these top 3 ways to avoid bias in customer satisfaction surveys in mind. Creation and development of the customer satisfaction survey is sometimes the most overlooked component to the overall customer satisfaction and improvement process. Ther ...
More...
Read more →
Key Drivers in Customer Satisfaction Surveys

Key Drivers in Customer Satisfaction Surveys

 Investing strategically in quality and product improvements  with respect to customer satisfaction can help provide the best “Bang for your Buck,” when focused on areas your customers value most. Whether you are a Quality Manager or the Director of Sales, maximizing the limited time and r ...
More...
Read more →
Increase the power of your sales force through Customer Satisfaction Surveys

Increase the power of your sales force through Customer Satisfaction Surveys

Coming up with the perfect Customer Satisfaction Survey can be a challenge to any organization.To an ISO 9001 organization however this can be a particular challenge as the goal is not only to find out who is satisfied and who is not, but more importantly to give you data that can be utilized in ach ...
More...
Read more →
Simple Steps to Easy Customer Retention

Simple Steps to Easy Customer Retention

We all know that it’s easier to retain a current customer than it is to find a new one, however many manufacturers continue to pour millions of dollars into new business development initiatives while neglecting simple customer retention strategies. In the upcoming issues of this newsletter, Busine ...
More...
Read more →
Customer Satisfaction Surveys…A Sales Tool? “YES!”

Customer Satisfaction Surveys…A Sales Tool? “YES!”

As  salespeople, we challenge ourselves to come up with productive reasons to visit our customers. Unfortunately, most companies don’t come out with a new product to show every month, so we have to come up with other mutually beneficial reasons to get meetings scheduled with our customers. Let’ ...
More...
Read more →